INDUSTRIES
What Industries do we represent?
CALL CENTER OUTSOURCING SERVICES WITH INDUSTRY KNOW-HOW
When customer reach out to us, they need someone who knows the company and the industry. Someone who has the background to provide an effective, efficient, and authentic experience. That's what Service Partners in the network provide.
Often engaging with brands we know and trust, and in industries we have an understanding or background in.
The eLearning offerings, shaped by industry experts provide learning options about the industries. Through eLearning Service Partners see increased speed to proficiency and greater effectiveness and most importantly, higher customer satisfaction.
The end result is Service Partners capable of supporting , empathizing, and resolving customers needs. Industry know-how is a key part of the recipe for success.
Below is a list of the Industries our CSP's support and the service we provide for our clients.
eCOMMERCE: Customer support, returns / exchanges, order processing, membership, and billing / accounts receivable.
Customer Support
- CUSTOMER SERVICE SUPPORT
- POST-SALE SUPPORT / ACTIVATION
- RETURNS / EXCHANGES
Sales & Service
- SPECIAL SERVICES SUPPORT
- INBOUND SALES SUPPORT
- BILLING AND ACCOUNTS RECEIVABLE
- ORDER PROCESSING
Loyalty
- MEMBERSHIP
- LOYALTY PROGRAM ACCOUNT MANAGEMENT
- SETUP LOYALTY ACCOUNTS
RETAIL: Customer service support, sales and inbound sales, sales support, order fulfillment, invoice inquiries and more.
Support Retail Customers
- CUSTOMER SERVICE SUPPORT
- SALES AND INBOUND SALES SUPPORT
- ORDER FULFILLMENT
- INVOICE INQUIRIES AND ADJUSTMENTS
- LOYALTY PROGRAMS
BANKING / FINANCIAL SERVICES: General customer service, application processing, issue resolution, customer surveys and new product launches.
Customer Care / Help Desk
- TECHNICAL SERVICE SUPPORT
- COMPLAINT MANAGEMENT
- ISSUE RESOLUTION
- CUSTOMER SURVEYS
New Customer Acquisition
- APPLICATION PROCESSING
- NEW PRODUCT LAUNCH
- LEAD GENERATION
- APPOINTMENT SETTING
FITNESS & WELLNESS: General customer service, Centralized Help Desk:
Centralized Help Desk
- ON-DEMAND CALL CENTER RESOURCES
- LIVE CHAT
- EMAIL SUPPORT
- SOCIAL MEDIA MANAGEMENT
- BILLING INQUIRIES
- CUSTOMER SCHEDULING SUPPORT
Sales & Service
- INBOUND AND OUTBOUND SUPPORT
- CUSTOMER RETENTION & OUTREACH
- UPSELL/CROSS-SELL
- TELEMARKETING
HEALTHCARE: Member enrollment, claims support, physician referral, appointment scheduling and logistics management.
Non- Clinical Support Services
- 24/7/365 MEDICAL ANSWERING SERVICES
- PROVIDER OUTREACH AND SUPPORT
- CUSTOMER SERVICE
- LIFE AND WORKERS COMPENSATION SUPPORT
- HEALTHCARE SURVEYS
- COMPLAINTS AND GRIEVANCES
- PHYSICIAN REFERRAL
Payer Support Services
- MEMBER ENROLLMENT AND RETENTION
- MEDICARE AND MEDICAID SUPPORT
- ELIGIBILITY VERIFICATION OF BENEFITS
- HEALTH RISE ASSESSMENTS
- CLAIMS SUPPORT
- PROVIDER REFERRAL, LOOK-UP AND SUPPORT
- STAR RATINGS SURVEY
Pharmaceutical & Medical Device Support Services
- CUSTOMER SERVICE
- PRESCRIPTION DRUG SUPPORT
- CENTRALIZED SCHEDULING
- ECOMMERCE SUPPORT
- PATIENT SATISFACTION SURVEYS
INSURANCE: First notice of loss, policy setup and changes, underwriting fraud support, third-party claims.
Claims Administration
- INFORMATION COLLECTION
- FIRST NOTICE OF LOSS (FNOL)
- INVESTIGATION / EXAMINATION
- INTERVIEWS
Policy Administration
Policy Set-Up
- POLICY VERIFICATION
- CERTIFICATE ISSUANCE
- FOLLOW UP FOR SIGNATURES
Policy Changes / Customer Service
- GENERAL QUESTIONS
- CUSTOMER SERVICE
- NAME, ADDRESS, CITY, STATE, ZIP CHANGES
- RENEWALS & QUOTES
- CANCELLATION
CSAT & Retention
- CONSUMER BEHAVIOR ANALYSIS
- CUSTOMER LIFECYCLE ANALYSIS
- FOLLOW-UP CALLS & SURVEYS
Underwriting Support
- OUTBOUND LEAD GENERATION
- CUSTOMER QUALIFICATION DESK (PRE-AGENT)
- APPLICATION PROCESSING
- QUOTES
- FRAUD CHECK
Premium / Payment Collection Support
- COLLECTIONS
- BILLING
- REFUNDS
- 3RD PARTY CLAIMS SUPPORT
ROADSIDE ASSISTANCE: Customer service support and service provider dispatch for accidents and other roadside incidents, logistic management, service provider coordination, as well as membership sales.
Emergency & Roadside Assistance
- 24/7/365 CALM, COOL, & COLLECTED SERVICE
- SERVICE PROVIDER COORDINATION
- SALES
TECHNOLOGY: General customer service:
Mobile, Wireless, & Internet Support
- INBOUND SALES
- ORDER FULFILLMENT
- ACCOUNT SET-UP, VERIFICATION, AND MAINTENANCE
- PRODUCT UPGRADES AND REPLACEMENTS
- WARRANTY/SUBSCRIPTION SALES
- RETENTION PROGRAMS
Technical Support
- HARDWARE AND SOFTWARE INSTALLATIONS
- REMOTE DESKTOP SUPPORT
- TROUBLESHOOTING
- PASSWORD RESETS
- WEBSITE NAVIGATION
- INCIDENT TRACKING AND CASE MANAGEMENT
TELECOMMUNICATIONS: Subscription renewals, warranty support, billing inquiries and support, and technical support and troubleshooting.
Customer Support
- MOBILE AND WIRELESS SUPPORT
- PRE-PAID AND POST-PAID ORDERING AND ACTIVATION
- DEVICE-RELATED TROUBLESHOOTING
- BILLING INQUIRIES AND ADJUSTMENTS
Sales & Service
- SERVICE INQUIRIES
- SUBSCRIPTION SERVICES
- TECHNICAL SUPPORT AND REPAIRS
- WARRANTY SUPPORT
- INBOUND SALES AND UPGRADES
TRAVEL & HOSPITALITY: Vacation booking, baggage claim, ticketing, social media monitoring and loyalty redemption.
Customer Care
- CUSTOMER SERVICE SUPPORT
- BAGGAGE CLAIM SERVICES
- CANCELLATIONS
- GENERAL HOTEL INQUIRIES
- CONCIERGE SERVICES
- SURVEYS/REVIEW CAPTURE
Sales & Service
- BILLING AND ACCOUNTS RECEIVABLE
- RESERVATIONS & BOOKING MANAGEMENT
- TRAVEL FARES & TICKETING
- REBOOKING
- TIMESHARE
- ALL-INCLUSIVE VACATIONS
- REFUND PROCESSING
- FRAUD CONTROL
Loyalty
- MEMBERSHIP ENROLLMENTS
- LOYALTY POINT/MILE REDEMPTIONS
- EXPLANATION OF BENEFITS/PROGRAM CHANGES
- PROGRAM ACCOUNT MANAGEMENT
- SETUP LOYALTY ACCOUNTS
Social Media
- MENTION MONITORING
- COMPLAINT SUPPORT
ENERGY & UTILITIES: Outage reporting, billing inquires and support, meter read issues, cross selling and customer complaint support / resolution.
Customer Service Support
- START/STOP/TRANSFER SERVICE
- BILLING INQUIRIES AND DISPUTES
- PAYMENT PROCESSING
- METER READ ISSUES
- OUTAGE REPORTING
- COLLECTIONS AND DEBT RECOVERY
Sales
- INBOUND / OUTBOUND READY
- RESIDENTIAL
- BUSINESS / COMMERCIAL
- CONTRACT RENEWALS
- CROSS SELL / UPSELL
- THIRD PARTY VERIFICATION
Loyalty
- MEMBERSHIP
- LOYALTY PROGRAM ACCOUNT MANAGEMENT
- RETENTION SALES
- CUSTOMER COMPLAINT RESOLUTION
CLIENT SUPPORT
Customer Service Support
Technical & Billing Support
Customer Service Support
Building Consumer Confidence
From resolving billing inquiries to explaining the products and services of our highly branded clients, we build trust and rapport with customers. We understand how important it is for our clients to feel confident and worry free when it comes to customer care. So, our dedicated Team invests the time and energy necessary to be well prepared to ensure a first call resolution.
Customer Care
Is More Than a Script
Consumer demand is ever changing and we are here to help corporations keep up. To do so, our specialized Agents / CSP's put forth the best services in class, gaining customer loyalty for our clients. These Agents describe products, services, and plans directly to consumers to drive customer confidence and loyalty.
Our Agents receive inbound calls from new and existing customers to initiate claims, service contracts, and billing inquiries. While delivering these top tier services, our Agents are patient, empathetic, have unique abilities to work well under pressure, and adapt to adverse situations.
They are the most reliable service providers in the customer care industry, delivering more than just script reading, but problem solving, and customer satisfaction as well.
Customer Sales Support
Technical & Billing Support
Customer Service Support
Professional Service
Sales: Do you have a proven track record in sales, or enjoy selling? Are you friendly, outgoing and have a generally positive attitude? Do you have a knack for influencing and persuading others? If so, sales may be the path for you.
We strive to exceed the targeted sales goals on behalf of our clients. We are seeking outstanding sales Team members that quickly become well-versed in client promotions while maintaining top sales performance, showcasing their expert sales techniques and overcoming customer objections. We are committed and striving to provide consistent and reliable sales service for every client request, every time.
Consumer Sales Service That Makes a Difference
Providing quality sales services is critical to delivering the full experience intended for the customer. Our clients' bottom-line depend on it. So, our Agents / CSP's eagerly answer inbound calls to provide assistance with booking reservations, order services, or purchase products on behalf of our clients. In the process, they leverage product and service information to maintain top sales performance.
Technical & Billing Support
Technical & Billing Support
Technical & Billing Support
Satisfaction Guaranteed
We give the results our clients deserve through highly capable and competent Agents / CSP's ! Our certified Team of professionals apply their experience and Know-How with every call - striving to resolve technical issues quickly. But what really sets our Agents apart from the rest of the industry is our attention to detail and use of active listening skills to find a solution, not just read a script.
Technical Support
Great Results
Our dedicated Team of Tech Supporters are comfortable using the latest online troubleshooting tools to assist customers in resolving issues on cable & internet services, appliances, software, and more. They have excellent multi-tasking skills with the ability to navigate multiple systems during a call to gather information and assist each customer. Their expertise often help resolve caller issues and avoid unnecessary technician dispatches.